Complaints & conflict resolution

Complaints are part and parcel of running a journal. It is a way for stakeholders (especially authors and readers) to provide feedback to the editor for the improvement of journals. Editors should set a proper mechanism for receiving and responding promptly to the complaints. We encourage our editors to clearly highlight an email address on the landing page of the journal and check it regularly so that they can respond to the complaints within a short time. Moreover, we also expect our editors to make their best effort to solve these complaints as soon as possible. TheAPRA has also provided an email address if the complainant is dissatisfied and wants to take the complaint further.